The Problem We All Know Too Well

Picture this: It's contract review time, and you're scrambling through spreadsheets, trying to figure out if your service provider hit that callback rate target. Or maybe you're a property owner wondering if those targets are being met. Sound familiar?

We've heard this same story from consultants spending entire days manually calculating metrics, property managers uncertain about service levels, and service companies struggling to prove their performance. The truth is, most performance-based contracts have great targets on paper – but tracking them? That's been a nightmare.

Until now.

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Introducing Maintenance Performance Dashboard: Your Contract Performance Command Center

We're excited to announce our Maintenance Performance Dashboard – the feature that transforms those frustrating contract metrics from manual headaches into automatic insights. No more guesswork, no more spreadsheet wrestling, no more "we think we're doing well" conversations.

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Here's What Changes Everything:

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🎯 Real-Time Performance Dashboard Your contract KPIs are now tracked automatically and displayed in one clean, visual dashboard. At a glance, you'll see exactly how you're performing against every target that matters:

• Maintenance Completion Rate 
• On-Time Response Performance
• Callback Rate
• Emergency Call Rate 

✅ Instant Visual Feedback No more digging through data to understand performance. Green checkmarks when you're hitting targets, orange warnings when attention is needed. It's that simple.

⚙️ Fully Configurable Targets Every contract is different, and now your tracking can be too. Set specific callback rate targets for critical units, customize response time requirements for regular vs. emergency calls, customize maintenance completion targets for standy-by units and establish the benchmarks that matter for each unique agreement.

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What This Means for You

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For Property Managers: Stop wondering if you're getting what you paid for. See exactly how your service provider is performing against every contractual commitment, in real-time.

For Consultants: End those hours spent manually tracking client metrics. Spend your time analyzing performance and advising strategy, not calculating percentages.

For Service Companies: Finally, an easy way to prove your value. Show clients exactly how you're exceeding expectations and identify areas for improvement before they become issues.

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The Bottom Line

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Performance-based contracts should create alignment and accountability – not confusion and conflict. With this feature, everyone knows exactly where they stand, all the time.

Your contract targets are no longer just numbers on paper. They're living, breathing metrics that help you deliver better service, make smarter decisions, and build stronger partnerships.

Ready to see your contract performance clearly?

This feature  is available now for all AssetLIFT users. Log in to explore your new Contract Performance Dashboard, or contact our team to learn how to get the most out of these powerful new capabilities.

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